Operational Policy

Here at Redline we only fly if weather is safe and smooth. If our pilots decide the weather is not safe to fly we will get you a 100% refund. 

Any customer who no-shows for their appointment or arrives more than 10 minutes late for their appointment will not be eligible for a refund or rescheduling of the missed service. 

If you need to cancel your reservation, contact us at (806) 683 - 6777. We can accommodate your request with a helicopter ride flight credit that never expires. 

Our passenger capacity policy is: No riders over 300lbs & your group of 2/3 riders cannot exceed a combined weight of 550lbs. If a rider or group exceeds any weight restriction listed above their ride will be canceled and no refund will be given. 

Dress comfortably, but please no wet clothes! If a rider arrives at their appointment in wet clothes their appointment will be cancelled and no refund will be given. 

With the permission of the original giftcard / flight purchaser’s permission, a giftcard can be transferred to another owner. The sale of all giftcards / flight credits are final. Gift-cards never expire.

No rider will be allowed to fly if they are deemed intoxicated in any way by Redline Staff. Their ride will be canceled and no refund will be given. 

We get it, plans change! We’re here to help. Call anytime BEFORE your appointment and we can move you to another departure time. 

If a rider throws up in the helicopter a clean-up fee of $199 will be charged once they land. All helicopters are equipped with throw-up bags between the two back seats.

If a rider behaves in a way that Redline staff deems unsafe or a hazard their appointment will be canceled and no refund will be given. 

We reserve the right to refuse service to anyone. So please, understand that safety is #1 and we have your best interest at heart.